Refund & Cancellation Policy

At SD Auction 24, we are committed to delivering a transparent and customer-friendly shopping experience. This policy outlines the conditions under which you may cancel an order or request a refund for products purchased on our platform — including electric vehicles, clothing, accessories, and other items.

Please read this policy carefully before placing an order. By completing a purchase or placing a bid on SD Auction 24, you agree to the terms described below.

Before Dispatch — You may cancel your order at any time before it has been dispatched from our warehouse or dealer location. A full refund will be processed to your original payment method within 5–7 working days.

After Dispatch — Once an order has been dispatched, cancellation is not possible. You may initiate a return request after delivery, subject to the return conditions applicable to your product category (see sections below).

Auction Orders — Winning bids in live auctions are binding. Cancellation of an auction order after winning is not permitted unless the product is found to be materially different from the listing description. A cancellation charge may be levied in such cases.

To request a cancellation before dispatch, please contact our support team immediately at care@sdauction24.com or call +91 70144-45145.

Electric vehicles (electric scooters, e-rickshaws, e-loaders) are subject to special conditions due to the nature of vehicle registration, RTO documentation, and delivery logistics.

• Cancellation before delivery: Full refund of the advance/booking amount within 7 working days, minus any applicable cancellation fee (as disclosed at checkout).
• After final payment is made: No cancellation or refund will be entertained once the full payment has been received and the vehicle has been prepared for delivery.
• After delivery: EV vehicles are non-returnable once delivered and RTO registration has been initiated or completed.
• Exception — Manufacturing Defects: If a manufacturing defect is identified within 48 hours of delivery, you must report it with photographic and video evidence. Our technical team will assess the claim. A replacement or repair will be offered at our discretion.

For non-vehicle products including clothing, accessories, mobile accessories, copper products, puja items, and plot-related documentation, the following return and refund policy applies:

To be eligible for a return, the product must be:

• Unused and in the same condition it was received
• In its original packaging with all tags, accessories, and documentation
• Returned within the applicable return window from the date of delivery

Return shipping costs are borne by the customer unless the return is due to a defective or wrong item shipped by us.

If you receive a product that is damaged during transit or has a manufacturing defect, please follow this process:

1. Do not accept delivery of visibly damaged packages. Refuse the parcel and contact us immediately.
2. If damage is discovered after opening, take clear photographs and a video of the damaged item and packaging.
3. Email the evidence to care@sdauction24.com within 48 hours of delivery.
4. Our team will review your claim within 2 working days and respond with a resolution — replacement, repair, or refund.

Claims raised after 48 hours of delivery may not be eligible for a refund or replacement.

Once a refund is approved by our team, it will be processed to your original payment method as follows:

If your refund is not received within the stated timeline, please first check with your bank. If the issue persists, contact us at care@sdauction24.com.

The following items and situations are explicitly excluded from our refund policy:

• EV vehicles after RTO registration or delivery acceptance
• Products returned after the applicable return window has expired
• Items that have been used, washed, damaged, or modified by the customer
• Products returned without original packaging, tags, or accessories
• Plot and property bookings after execution of sale agreement
• Convenience fees, transaction charges, and platform fees
• Customised or made-to-order products

For any refund or cancellation queries, reach out to our support team. We aim to respond to all queries within 24 business hours.